Terms & Conditions
We amend these Terms from time to time as set out in clause 7. Every time you wish to order Goods, please check the Terms on our site which will be the up to date version. These Terms were most recently updated on 19th March 2020.
1. INFORMATION ABOUT US
1.1 Roof Stores is a trading brand of SIG Trading Limited, a company registered in England and Wales under company number 01451007 and with our registered office at Adsetts House, 16 Europa View, Sheffield Business Park, Sheffield S9 1XH. Our VAT Group Registration Number is 487 0173 33. We operate this site.
1.2 If you wish to contact us for any other reason, including because you have any complaints, you can contact us by telephoning our customer service team at 0330 123 1885 or by e-mailing us at [email protected].
1.3 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your Order.
2. USE OF OUR SITE
2.1 Your use of our site is governed by our Terms of Website Use. Please take the time to read these, as they include important terms which apply to you.
3. HOW WE USE YOUR PERSONAL INFORMATION
4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
4.1 Our on-line store pages will guide you through the steps you need to take to place an order on-line with us ("Order"). Our order process allows you to check and amend any errors before submitting your Order to us. Please take the time to read and check your Order at each page of the order process. By placing an Order with us, you make an offer to purchase the Goods set out in your Order. A Contract for the sale and purchase of those Goods is only made once we have accepted your Order in accordance with clause 4.3 below.
4.2 After you place an Order, you will receive an e-mail from us acknowledging that we have received your Order. However, please note that this does not mean that your Order has been accepted. Our acceptance of your Order will only take place as described in clause 4.3.
4.3 We will confirm our acceptance of your Order to you by sending you an e-mail that confirms that the Goods have been allocated to the fulfilling branch(es)("Order Confirmation"). The Contract between us will only be formed when we send you the Order Confirmation.
4.4 If we are unable to supply you with the Goods in your Order, for example because that particular item is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site as referred to in clause 11.7, we will inform you of this by e-mail or by telephone and we will not process your Order. If you have already paid for the Goods, we will refund you the full amount including any delivery costs charged as soon as possible.
4.5 You confirm you are purchasing the Goods as a consumer for your own personal use. If you are purchasing the Goods for business purposes, our Business Terms apply.
4.6 You may cancel your Contract in accordance with your statutory consumer rights. Details of how to cancel are set out in clause 8 below.
5. OUR GOODS
5.1 The images of the Goods on our site are for illustrative purposes only. Although we have made every effort to display the Goods accurately, we cannot guarantee that your device's display is accurate and so the colour and other elements of the Goods may vary slightly from those included in our site images.
5.2 Any drawings, descriptive matter or advertising contained on this site and any descriptions of the Goods contained in our catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the Goods described in them. They will not form part of the Contract or have any contractual force.
5.3 The packaging of the Goods may vary from that shown on images on our site.
5.4 To the extent that the Goods are to be manufactured in accordance with a specification supplied by you, you will be responsible for all liabilities, costs, expenses, damages and losses suffered or incurred by us in connection with any claim made against us for actual or alleged infringement of a third party's intellectual property rights arising out of or in connection with our use of your specification. This clause 5.4 will survive termination of the Contract.
5.5 Our employees or agents are not authorised to make any representations concerning the Goods unless these are expressly made to you in writing. You acknowledge that you do not rely on, and that you waive any claim for breach of any such representations which are not so confirmed.
5.6 We are unable to advise you on the fitness of the Goods for any particular purpose, their storage or application. Unless we give written advice or a written recommendation addressed specifically to you, you are entirely responsible for satisfying yourself that the Goods are fit for their intended use either by relying on your own expertise or by obtaining professional advice.
5.7 We reserve the right to amend the specification if required by any applicable statutory or regulatory requirements.
5.8 Dimensions and other physical properties of the Goods are subject to reasonable manufacturing tolerances.
6. YOUR OBLIGATIONS
6.1 You will ensure that the terms of the order and any specification are complete and accurate.
7. OUR RIGHT TO VARY THESE TERMS
7.1 We may amend these Terms from time to time and will post the amended Terms to our site including the date of the amendments. Please look at the top of this page to see when these Terms were last updated.
7.2 Every time you order Goods from us, the Terms in force at the time of your Order will apply to the Contract between you and us.
7.3 We may revise these Terms as they apply to your Order from time to time if we are required to do so due to a change in relevant laws and regulatory requirements and as provided for in these Terms.
7.4 If we have to revise these Terms as they apply to your Order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Goods or just the Goods you are yet to receive. If you opt to cancel in respect of all Goods including those you have already received, you will have to return (at our cost) any relevant Goods you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.
8. YOUR RIGHT OF RETURN AND REFUND
8.1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause 8.3. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep the Goods, you can notify us of your decision to cancel the Contract and provided that you have not used or damaged the Goods, you can return the Goods and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office. 8.2 Your right of this cancellation does not apply in the case of: 8.2.1 any Goods which are manufactured to your specification; or
8.2.2 any Goods which become mixed inseparably with other items after their delivery.
8.3 Your legal right to cancel a Contract starts from the date of the Order Confirmation (the date on which we e-mail you to confirm our acceptance of your Order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below:
Cancellation period expiry date
A single item of Goods (which is not delivered in instalments on separate days).
On expiry of 14 days from the day on which you receive the Goods.
Example: if we provide you with an Order Confirmation on 1 January and you receive the Goods on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.
One item of Goods which is delivered in instalments on separate days.
OR Multiple items of Goods which are delivered on separate days.
On expiry of 14 days from the day on which you receive the last instalment of the Goods or the last of the separate items of Goods ordered.
Example: if we provide you with an Order Confirmation on 1 January and you receive the first instalment of your Product or the first of your separate Goods on 10 January and the last instalment or last separate Goods on 15 January you may cancel in respect of all instalments and any or all of the separate Goods at any time between 1 January and the end of the day on 29 January.
Regular delivery of Goods over a set period.
On expiry of 14 days from the day on which you receive the first delivery of the Goods.
Example: if we provide you with an Order Confirmation on 1 January in respect of Goods to be delivered at regular intervals over a year and you receive the first delivery of your Goods on 10 January, you may cancel at any time between 1 January and the end of the day on 24 January. 24 January is the last day of the cancellation period in respect of all Goods to arrive during the year.
8.4 To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to contact our customer services team at [email protected] or by telephone on 0330 123 1885 or by post to Harding Way, St Ives, Cambridgeshire PE27 3YJ. If you are e-mailing us or writing, please include details of your Order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.
8.5 If you cancel your Contract we will:
8.5.1 refund you the price you paid for the Goods. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the Goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the Goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount;
8.5.2 refund any costs you have paid for our delivery of the Goods to you, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of Goods within [3-5] days at one cost but you choose to have the Goods delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option;
8.5.3 make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
(a) if you have received the Goods and we have not offered to collect it from you: 14 days after the day on which we receive the Goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the Goods back to us. For information about how to return Goods to us, see clause 1.1;
(b) if you have not received the Goods or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.
8.6 If you have returned the Goods to us under this clause 7.1 because they are faulty or mis-described, we will refund the price of the Goods in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
8.7 We will refund you by the method used by you to pay.
8.8 If Goods have been delivered to you before you decide to cancel your Contract then we will collect the Goods from the address to which they were delivered. We will contact you to arrange a suitable time for collection
8.9 Because you are a consumer, we are under a legal duty to supply Goods that are in conformity with this Contract. As a consumer, you have legal rights in relation to Goods that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 8.9 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
9.1 We will ensure that
9.1.1 each delivery of the Goods is accompanied by a delivery note; and
9.1.2 if we require you to return any packaging material to us, that fact is clearly stated on the delivery note. Provided that you make any such packaging materials available for collection at such times as we reasonably request, returns of packaging materials will be at our expense.
9.2 After we confirm to you the Goods are ready for delivery, we will deliver the Goods to the location set out in the Order or such other location we may agree with you in writing ("Delivery Location") during our normal working hours on a day (other than a Sunday or a public holiday) (a "Business Day").
9.3 We reserve the right to refuse delivery to you, subject to clause 9.4:-
9.3.1 if at our absolute discretion we deem the Delivery Location unsuitable or unsecure; or
9.3.2 there is nobody available to sign for the Goods on our first delivery attempt at the Delivery Location. We reserve the right to pass on to customers any additional charges incurred by Roof Stores from our carriers as a result of mis-deliveries, missed deliveries and missed pick-ups.
9.4 In the event of any refusal of delivery in accordance with clause 9.3 we will make all reasonable attempts to re-arrange delivery with you in writing or over the phone
9.5 Where we agree to deliver the Goods to you, delivery will be completed (and risk in the Goods will transfer to you) on the Goods' arrival at the Delivery Location, or the closest reasonable location to the delivery address. You will be solely responsible for the unloading of the Goods and we will not be liable for any damage that occurs during such unloading. In the event that it takes longer than 20 minutes to complete unloading from the time of the Goods' arrival at the Delivery Location, we may charge you demurrage at the rates incurred from our carrier.
Restricted access. If our driver encounters any restrictions to accessing your property, such as double yellow lines, red lanes, narrow lanes, steep gradients, low bridges or width restricted roads, then there may be an additional delivery charge due. Please contact us to inform us if your property has restricted access or enter full details in the description of your order. We reserve the right to refuse delivery if you have not informed us about any restricted access.
9.6 Where the Goods are collected by you then delivery of the Goods will be completed (and risk and title in the Goods will transfer to you) upon commencement of the loading of the Goods. We will not be liable for any damage that occurs during the loading or unloading of the Goods.
9.7 Any claims by you in respect of alleged shortage or damage or (where we are delivering the Goods) loss in transit must be notified to us within 24 hours of delivery and confirmed in writing within three days of delivery taking place. Any evident damage to external packaging must be the subject of an endorsement on our delivery note at the time of delivery. No claim can be made by you under this clause if an acceptance notes relating to the Goods has been signed by you or your agent or employee without reference to the alleged damage, shortage or loss in transit.
9.8 If a delivery delay is requested by you, we will store the Goods until delivery takes place, and charge you for the reasonable costs and expenses (including insurance) which we incur in respect of such storage.
9.9 If you have not taken delivery of the Goods within 28 days of our notification that the Goods are ready for delivery, we may resell or otherwise dispose of part or all of the Goods and, after deducting reasonable storage and selling costs, account to you for any excess over the price of the Goods or charge you for any shortfall we suffer below the price of the Goods where the Goods have been manufactured to your specification.
9.10 We may deliver the Goods by instalments, which will be invoiced and paid for separately. Each instalment will constitute a separate contract. Any delay in delivery or defect in an instalment will not entitle you to cancel any other instalment.
9.11 We will be under no obligation to make any delivery of Goods to you if you are in breach of any of these Terms.
9.12 If we miss the delivery deadline for any Goods then you may cancel your Order straight away if any of the following apply:
9.12.1 we have refused to deliver the Goods;
9.12.2 delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
9.12.3 you told us before we accepted your order that delivery within the delivery deadline was essential.
9.13 If you do not wish to cancel your Order straight away, or do not have the right to do so under clause 9.12, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Order if we do not meet the new deadline.
9.14 If you do choose to cancel your Order for late delivery under clause 9.12 or clause 9.13, you can do so for just some of the Goods or all of them, unless splitting them up would significantly reduce their value. If the Goods have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled Goods and their delivery.
10. INTERNATIONAL DELIVERY
10.1 Unfortunately, we currently do not offer as standard delivery to addresses outside the mainland UK. However, should you have a requirement please contact our Customer Service Team, we would be more than happy to discuss options with you.
11. PRICE OF GOODS AND DELIVERY CHARGES
11.1 The prices of the Goods will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system. However please see clause 11.4 below for what happens if we discover an error in the price of the Goods that you have ordered.
11.2 The default price of the Goods quoted on our site includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being.
11.3 The price of the Goods does not include delivery charges. Our delivery charges are as advised to you during the check-out process before you confirm your Order.
11.4 We reserve the right to increase the price of the Goods and/or the delivery charge by giving notice to you at any time before delivery, to reflect any increase in the cost of the Goods to us that is due to:
11.4.1 any factor beyond our control (including foreign exchange fluctuations, increases in taxes and duties, technical failure and increases in labour, materials and other manufacturing costs);
11.4.2 any request by you to change the delivery date(s), the number of deliveries, quantities or types of Goods ordered, or any specification; or
11.4.3 any delay caused by your instructions in respect of the Goods or failure by you to give us adequate or accurate information or instructions in respect of the Goods in which case you may cancel the Order by writing to us.
11.5 We reserve the right to add additional delivery charges, by giving notice to you at any time before delivery, where we reasonably deem the Delivery Location to constitute a remote territory, in which case you may cancel the Order by writing to us.
11.6 Our site contains a large number of Goods. It is always possible that, despite our reasonable efforts, some of the Goods on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that where the price of the Goods:
11.7 is less than the price stated on our site, we will charge the lower amount when dispatching the Goods to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Goods to you at the incorrect (lower) price; and
11.7.1 is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Goods at the correct price or cancelling your Order. We will not process your Order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the Order as cancelled and notify you in writing.
11.8 You will be directed to your online account to view and print any invoices for the purchase of the Goods.
11.9 Stock availability is indicative only and represents the stock available across our branch network at a point in time. Stock availability is subject to change, as stock is sold directly out of our branches.
12. HOW TO PAY
12.1 You can only pay for Goods using a debit card, credit card or purchase card. We accept the following cards: Mastercard, Maestro, Visa and Amex. We also accept BACS payments, please contact our Customer Service team. 11.8 You will be directed to your online account to view and print any invoices for the purchase of the Goods.
12.2 Payment for the Goods and all applicable delivery charges is in advance. We will charge your debit card, credit card or purchase card at the time you complete the checkout process online and place your order with us.
13. OUR WARRANTY FOR THE GOODS
13.1 We provide a warranty that on delivery and for a period of 12 months from delivery ("Warranty Period"), the Goods will be:
13.1.1 as described on this site;
13.1.2 free from material defects in design, materials and workmanship; and
13.1.3 of satisfactory quality.
13.2 Subject to clause 13.3 if:
13.2.1 you give notice in writing during the Warranty Period within a reasonable time of discovery that some or all of the Goods do not comply with the warranty set out in clause 13.1; and
13.2.2 you give us a reasonable opportunity of examining such Goods; and
13.2.3 you (if asked to do so by us) return such Goods to us at our cost, then we will, at our option, repair or replace the defective Goods, or refund the price of the defective Goods in full.
13.3 We will not be liable for the Goods' failure to comply with the warranty in clause 13.1 if:
13.3.1 you make any further use of such Goods after giving a notice in accordance with clause 13.2;
13.3.2 the defect arises because you have failed to follow our, or the manufacturer’s oral or written instructions as to the storage, installation, commissioning, use or maintenance of the Goods or (if there are none) good trade practice;
13.3.3 the defect arises as a result of us following any drawing, design or specification supplied by the you;
13.3.4 you alter or repair such Goods without our written consent;
13.3.5 the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions;
13.3.6 the Goods differ from the specification as a result of changes made to ensure they comply with applicable statutory or regulatory standards; or
13.3.7 you have not paid in full for the Goods.
13.4 These terms will apply to any repaired or replacement Goods supplied by us under clause 13.2
13.5 If you are a consumer, this warranty is in addition to, and does not affect, your legal rights in relation to Goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
14. OUR LIABILITY
14.1 If we fail to comply with these Terms, we are responsible for any loss or damage that you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this Contract.
14.2 We only supply the Goods for domestic and private use. You agree not to use the Goods for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
14.3 We do not in any way exclude or limit our liability for:
14.3.1 death or personal injury caused by our negligence;
14.3.2 fraud or fraudulent misrepresentation;
14.3.3 any breach of the terms to be treated as included by section 17 of the Consumer Rights Act 2015 (title and quiet possession);
14.3.4 any breach of the terms to be treated as included by sections 9 to 13 of the Consumer Rights Act 2015 (description, satisfactory quality, fitness for purpose and samples); and
14.3.5 defective products under the Consumer Protection Act 1987.
15. EVENTS OUTSIDE OUR CONTROL
15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control (as defined below in clause 15.2).
15.2 An Event Outside Our Control means an event beyond our reasonable control including but not limited to strikes, lock-outs or other industrial disputes (whether involving our workforce or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or by any failure of our subcontractors to supply us.
15.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
15.3.1 we will contact you as soon as reasonably possible to notify you; and
15.3.2 our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
15.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Goods you have already received and we will refund the price you have paid, including any delivery charges.
16. COMMUNICATIONS BETWEEN US
16.1 When we refer, in these Terms, to "in writing", this will include e-mail.
16.2 You may contact us as described in clause 1.2.
17. OTHER IMPORTANT TERMS
17.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
17.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However, if you purchased the Goods as a gift, you may transfer the benefit of our warranty in clause 13 to the recipient of the gift without needing to ask our consent.
17.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise. However, the recipient of your gift of the Goods will have the benefit of our warranty at clause 13, but we and you will not need their consent to cancel or make any changes to these Terms.
17.4 Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
17.5 Except as set out in these Terms, any variation, including introduction of any additional terms and conditions, to the Contract will only be binding when agreed in writing and signed by us.
17.6 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
17.7 Please note that these Terms are governed by English law. This means a Contract for the purchase of Goods through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction in respect of any dispute arising under these Terms and/or our Contract with you. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
18. Data and Data Protection: